Help
Support
We're a small team. For anything not answered below, email us and we'll get back to you as soon as we can.
Contact
Support: support@kaswallet.app
Security disclosures: security@kaswallet.app
Frequently asked
Where are my keys stored?+
Your recovery phrase is generated on-device with BIP-39, encrypted with AES-GCM, and stored in the iOS Keychain — bound to this device only. Nothing ever leaves your phone.
Can you recover my recovery phrase?+
No. Kas Wallet is truly self-custodial. We have no accounts, no servers holding user data, and no way to see or restore your phrase. Back it up somewhere safe.
Does Kas Wallet collect analytics?+
No analytics, no trackers, no telemetry, no crash reporting. The App declares 'Data Not Collected' on the App Store.
What does the App connect to?+
Only a public Kaspa node (for balances and broadcasting transactions) and a public price API (for market data). Nothing else.
Face ID / Touch ID isn't working.+
Make sure biometrics are enabled in iOS Settings. If you set an optional spend password, you can also use that to authorize sends.
How do I move my wallet to a new device?+
Install Kas Wallet on the new device and restore using your BIP-39 recovery phrase. Your keys will be re-derived on the new device.